Payment Policy

Payment Methods

At Crystellea, we offer secure payment options for your convenience when purchasing our crystal jewelry:

• PayPal

  When choosing PayPal as your payment method, you will be redirected to the secure PayPal payment page. There you can complete your purchase by:

  • Logging into your PayPal account
  • Using a credit/debit card without creating a PayPal account

  Note: Your order will be shipped to your PayPal address. Please ensure you have selected or entered the correct delivery address.

• Credit/Debit Cards

  We accept the following credit and debit cards:

  • Visa
  • Mastercard
  • American Express

  All card transactions are processed through secure payment gateways to ensure your financial information remains protected.

Currency and Pricing

All prices on Crystellea are listed in Canadian Dollars (CAD). For international customers, your card issuer will convert the purchase amount to your local currency at their current exchange rate.

• Prices include all applicable taxes
• Shipping costs are calculated at checkout
• Any customs duties or import taxes for international orders are the responsibility of the customer

Order Processing

Your order will be processed after we receive confirmation of successful payment. Please note:

• Orders are typically processed within 1-2 business days
• You will receive an order confirmation email once your payment is completed
• A shipping confirmation email with tracking information will be sent when your order is dispatched

Security Measures

Crystellea implements robust security measures to protect your payment information:

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure payment gateways
• Regular security audits and updates

We never store your complete credit card information on our servers.

Payment Issues

If you experience any issues with payment processing, please contact our customer service team:

• Email: ask@crystellea.com
• Phone: +1 204 505 8832
• Address: 561 Agnes St, Winnipeg, MB R3E 0A4, Canada

Our team is available Monday through Friday, 9:00 AM to 5:00 PM CST to assist you with any payment-related concerns.

Billing Verification

For your security, we may occasionally require additional verification for certain transactions:

• Large purchases
• International orders
• Multiple orders to different addresses
• Unusual ordering patterns

This verification process helps protect both our customers and our business from fraudulent transactions.

Payment Terms

By making a purchase at Crystellea, you agree to the following terms:

• All payments must be made in full at the time of purchase
• Orders will not be processed until payment is confirmed
• Prices and availability are subject to change without notice
• Any payment disputes must be raised within 30 days of the transaction