Privacy Policy

Last updated: October 21, 2025

This Privacy Policy describes how Crystellea ("we," "us," or "our") collects, uses, and discloses your information when you use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you visit our website or make a purchase, we may collect certain personally identifiable information, including but not limited to:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information

Usage Information

We automatically collect certain information about your device when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the collected information for various purposes:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

Information Sharing

We may share your personal information with:

• Payment processors to complete transactions
• Shipping partners to deliver your orders
• Service providers who assist in our operations
• Law enforcement when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where applicable

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: ask@crystellea.com
• Phone: +1 204 505 8832
• Address: 561 Agnes St, Winnipeg, MB R3E 0A4, Canada