Service Policy
Last updated: October 21, 2025
1. Service Overview
At Crystellea, we are committed to providing exceptional service for all your crystal jewelry needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@crystellea.com
- Phone: +1 204 505 8832
- Address: 561 Agnes St, Winnipeg, MB R3E 0A4, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM CST
- Saturday: 10:00 AM - 4:00 PM CST
- Sunday: Closed
3. Jewelry Care Services
3.1 Available Services
- Crystal jewelry cleaning and energetic cleansing
- Chain and setting repairs
- Stone replacement
- Resizing services
- Crystal recharging
- Professional polishing
3.2 Service Timeframes
Standard service timelines:
- Assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-14 business days
- Custom work: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new crystal jewelry purchased from Crystellea comes with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free crystal assessment within first 30 days
- Complimentary first cleaning
4.2 Extended Care Program
Optional extended care services include:
- 12-month extended protection
- Priority repair service
- Bi-annual professional cleaning
- Crystal energy recharging services
5. Custom Services
5.1 Custom Jewelry Creation
- Bespoke crystal jewelry design
- Crystal selection consultation
- Custom settings and mountings
- Chakra-specific designs
- Personal energy matching
5.2 Educational Services
- Crystal care workshops
- Energy alignment sessions
- Crystal healing consultations
- Jewelry maintenance guidance
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Complimentary
- Detailed crystal evaluation: $25
- Energy reading consultation: $45
6.2 Repair Costs
- Minor repairs: $20-35
- Major repairs: $45-120
- Custom work: Quote provided after consultation
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Energy testing before and after service
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up crystal care consultation
8. Service Requests
8.1 How to Request Service
- Contact our crystal care team
- Describe the service needed
- Receive preliminary assessment
- Schedule service appointment
- Approve service quote
8.2 Required Information
- Crystal type and origin
- Purchase date and location
- Detailed description of concerns
- Photos of the piece
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Crystal energy guarantee
- Professional craftsmanship
- Authentic materials and stones
10. Updates to Service Policy
Crystellea reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team at ask@crystellea.com or call +1 204 505 8832.