Shipping Policy
Free Shipping in Canada
At Crystellea, we're pleased to offer complimentary shipping on all orders within Canada. Our commitment to customer satisfaction extends to providing a seamless delivery experience for your carefully selected crystal jewelry.
- Free shipping on all Canadian orders
- No minimum order value required
- Shipped from our Winnipeg location
- Delivery via Canada Post or FedEx
Delivery Times
We process all orders with care and attention to detail to ensure your crystal jewelry arrives safely:
- Order processing: 1-2 business days
- Standard delivery within Canada: 3-7 business days
- International shipping: 7-14 business days
- Express shipping options available upon request
International Shipping
We ship our crystal jewelry worldwide, allowing customers globally to experience our unique collections:
- Available to most countries
- Rates calculated at checkout based on destination
- Customer responsible for import duties and taxes
- Tracked shipping for international orders
Order Tracking
Stay informed about your order's journey:
- Tracking number provided via email after shipping
- Real-time tracking updates available
- Delivery status notifications
- Support available at +1 204 505 8832 for shipping queries
Packaging
Your crystal jewelry deserves special care during transit:
- Secure, protective packaging for each piece
- Individual jewelry boxes for gift-ready presentation
- Extra padding for delicate items
- Eco-friendly materials used where possible
Shipping Restrictions
Please note the following shipping considerations:
- Some remote locations may require additional delivery time
- Certain international destinations may have restrictions
- Delivery times may vary during peak seasons
- Potential delays due to COVID-19 restrictions
Contact Us
For any shipping-related inquiries, please don't hesitate to reach out:
- Email: ask@crystellea.com
- Phone: +1 204 505 8832
- Address: 561 Agnes St, Winnipeg, MB R3E 0A4, Canada
- Business hours: Monday to Friday, 9:00 AM - 5:00 PM CST